Privacy Policy
Business Information
Brand Name: inVidro Glass Art (inVidro)
Owner (Individual Businessman): Sergio Manuel Malpique de Paiva Lopes
Tax Identification Number (NIF): 174257694
Registered Address: Rua das Castanheiras, 184 B, 4920-062 Gondarém, Portugal
Contact Email: hello@invidro.com
VAT Information: This businessman operates under the Portuguese VAT Exemption Regime pursuant to Article 53 of thePortuguese VAT Code. VAT is therefore not charged on purchases.
Products
inVidro creates and sells handcrafted artistic glass pieces.
Each piece is individually handmade and may naturally vary in colour, shape, texture, transparency,dimensions, and finish.
These characteristics are part of the artistic process and contribute to the uniqueness of each creation. Such variations are not considered defects.
Product photographs are provided for illustrative purposes. While every effort is made to accurately represent each item, slight differences may occur due to lighting conditions, photography, display settings, and the handmade nature of the products.
Orders and Payments
Orders are placed directly through the Website.
Payments are securely processed through SumUp.
Orders become binding only after successful payment authorization and acceptance by inVidro.
inVidro reserves the right to refuse or cancel an order in exceptional circumstances, including productunavailability, technical errors, pricing errors, or suspected fraudulent activity.
Production and Availability
Products available in stock are generally dispatched within 1-3 business days.
Products requiring production are generally completed within 3–5 business days before dispatch.
Production and dispatch times are estimates and may vary depending on workshop workload, materialavailability, seasonal demand or circumstances beyond reasonable control.
Shipping
inVidro currently sells and ships only within the European Union.
Shipping is included in the displayed product price unless otherwise stated.
Orders are generally shipped using CTT – Correios de Portugal or associated delivery partners.
Estimated delivery times are provided for guidance only and are not guaranteed.
inVidro is not responsible for any customs, duties, or taxes that may be levied on international shipments.
inVidro shall not be responsible for delays caused by carriers, postal services, weather conditions, strikes, public holidays or other circumstances beyond reasonable control.
Damaged Deliveries
Glass is a fragile material.
Every effort is made to package products securely for transport.
Customers should inspect packages immediately upon delivery.
If a product arrives damaged:
1. Photograph the external packaging
2. Photograph the damaged product
3. Retain all packaging materials
4. Contact hello@invidro.com within 48 hours of delivery.
Each situation will be reviewed individually and may result in a replacement, repair, partial refund, fullrefund, or another mutually agreed solution.
Returns and Refunds
Consumers located within the European Union benefit from the rights granted under applicableconsumer protection legislation.
Customers wishing to request a return should contact hello@invidro.com within 14 days of receivingtheir order.
Returned products should be unused, carefully packaged, and returned in good conditions.
Refunds approved by inVidro will generally be processed through the original payment method.
Because products are handmade artistic creations, natural artistic variations do not constitute groundsfor refund.
Intellectual Property
All content displayed on this Website including photographs, artwork, product designs, logos, text, graphics, and branding materials remains the property of inVidro unless otherwise stated.
No content may be copied, reproduced, distributed, modified, published or commercially exploited without prior written permission.
Privacy Policy
inVidro collects only the personal data necessary to:
• Process orders;
• Deliver products;
• Provide customer support;
• Comply with legal obligations;
• Improve website performance.
Personal data may include:
• Name;
• Email address;
• Shipping address;
• Billing information;
• Order information.
Payment information is processed securely through SumUp and is not stored by inVidro.
Personal data will never be sold to third parties.
Customers may request access, correction, or deletion of their personal data by contacting hello@invidro.com.
Google Analytics
This Website uses Google Analytics to understand how visitors interact with the Website and to improveuser experience.
Google Analytics may collect anonymous information such as:
• Pages visited;
• Time spent on pages;
• Device information;
• Browser information;
• Approximate geographic location.
Analytics cookies are only used where applicable consent has been provided.
Cookie Policy
This Website uses:
• Essential cookies required for Website functionality;
• Analytics cookies used through Google Analytics.
Visitors may accept, reject, or manage non-essential cookies through the cookie banner.
Most browsers also allow users to disable cookies through browser settings.
Disabling certain cookies may affect Website functionality.
Limitation of Liability
To the fullest extent permitted by law, inVidro shall not be liable for indirect losses, consequentiallosses, delays caused by third parties, or circumstances beyond reasonable control.
Nothing in this section limits rights granted to consumers under applicable law.
Governing Law
This Website and all purchases made through it are governed by the laws of Portugal.
Nothing in this section limits mandatory consumer protection rights available under European Union legislation.
Alternative Dispute Resolution
Consumers located within the European Union may use the European Online Dispute Resolution Platform:
https://ec.europa.eu/consumers/odr
Customers are encouraged to contact inVidro directly before initiating any formal dispute procedure.
Contact
For any questions regarding products, orders, privacy, consumer rights, shipping, or legal matters, please contact:
Email: hello@invidro.com